I applied for disability. Why haven't I heard from the SSA?


I applied for disability. Why haven't I heard from the SSA?


In 2017, the Social Security Administration (SSA) estimates that over 62 million Americans will receive about $955 billion in Social Security benefits. Although a large percentage of benefits are paid to retired workers and their dependents, some of the benefits are paid to disabled workers.

In addition to the millions of current disability recipients, there are also thousands of disability applicants who submit new Social Security disability applications each month to the SSA for processing.

Why does it take so long for the SSA to review each Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) application? There are a number of reasons for this: insufficient work staff to process claims, delayed receipt of medical records, and thousands of cases waiting in the queue.

Unfortunately, you cannot overcome most of the delays. So, what can you do to expedite your disability claim? Hiring a lawyer can increase the chance of approval at every stage in the process, but it will not expedite your case. In fact, the only thing that you can do to ensure that your case is processed as quickly as possible is to understand the process, include all of the right information the first time you submit your case, and quickly respond to any SSA requests for more information.

Let’s take a closer look at the disability process and what you need to know to submit a successful case.

Disability Determination Made by DDS

Assuming that you meet the basic non-medical requirements for SSDI benefits, your case will move from the local SSA office to the Disability Determination Services (DDS) office in your state for disability processing. In some states, the DDS is also referred to as the Bureau of Disability Determination or the Disability Determination Division.

At DDS, your case will be assigned to a disability examiner who will review your medical records and your vocational work history. Using the SSA five-step Sequential Evaluation Process, the DDS examiner will determine if your condition is severe and disabling.

To make this determination, they will review the SSA Listing of Impairments, formally titled the "Disability Evaluation under Social Security.” This listing identifies specific conditions and their corresponding symptoms, which the SSA has determined are automatically disabling.

If your condition does not “meet or equal” a listing, the DDS examiner will evaluate whether you have the mental and physical functional capacity to work. This can be done through what they term as a “medical vocational allowance.”

Delays at the DDS Office

It’s not unusual for disability applications to sit at DDS for months. Unfortunately, one of the biggest delays in SSDI application processing is waiting for the claimant’s treating sources to send medical records for the disability examiner to review.

After the DDS examiner receives the medical records, they may decide that there is no sufficient medical evidence to make a disability determination. If this is the case, the DDS examiner will ask the claimant to go to a consultative examination for a medical evaluation. Unfortunately, this can be one more request that can delay your application.

SSDI Application and the Appeal

After the DDS examiner makes their disability determination, the SSA will send you an acceptance or denial letter. Assuming that your case is not a quick disability decision (QDD), on the Compassionate Allowance List, or a terminal condition, it can take anywhere from 90 to 120 days (and up to 6 months) for the SSA to make a disability determination.

If your case is denied, you will have 60 days from the date of the disability denial letter to file an appeal. If your case is approved, you will begin to receive benefits. Your acceptance letter will detail the estimated date of receipt and the estimated payout amount.

Factors that Can Affect the Decision

So why are some cases approved immediately while others flounder within the SSA system for months or years? There are no simple answers.

Cases that can be immediately approved for benefits are those that are quick disability decisions, on the Compassionate Allowance List, or terminal conditions. Claimants who have a condition that meets or exceeds a condition on the SSA Listing of Impairments can also expect to have their claims immediately approved, assuming that they meet the non-medical requirements for SSDI or SSI benefits.

Improving Your Chance for Approval

What should you do to improve your chances of having your case approved?

  • First, review the SSA Listing of Impairments and find out if your condition is on the list or whether it is as severe as a listed condition. If it is, go to the doctor and make sure that you have sufficient medical records that clearly outline the symptoms of your disease or condition, as well as your limitations to perform work.
  • Be specific. Have your doctor clearly state if you can only sit one hour and lift five pounds. They should also list any other limitations for bending, stooping, reaching, grasping, walking, lifting or pulling. Mental limitations of concentration, persistence, pace, and getting along with co-workers is also useful.
  • Finally, contact the SSA if it has been more than 90 days after you have submitted your initial application and find out if there is anything they need to expedite your case.

Have a question? Ask us here.

View all questions from Justipedia Staff.

Share this:
Written by Justipedia Staff
Profile Picture of Justipedia Staff

Whether you're facing a legal issue or just seeking information, Justipedia aims to be your most trusted resource for legal information on the Web. With the help of legal professionals across the country, we put the law in plain language to help answer your top legal questions.

Justipedia was founded by Internet veterans Cory Janssen and Mitchell Allen. Janssen founded Investopedia.com and grew it one of the largest investing sites on the Web. Allen is an author, speaker and the founder of LeadRival, the leading provider of pay-per-action advertising in consumer legal services.

 Full Bio

Email Newsletter

Join thousands of others who receive our weekly newsletter full of legal content and insights.